INDUSTRIES / GOVERNMENT & PUBLIC SECTOR
Government & Public Sector, transformed with intent.
We help agencies deliver digital services citizens actually finish — accessible, secure, FedRAMP-aligned platforms and AI that clears backlogs without compromising public trust.
OVERVIEW
How we work in government & public sector
Government technology carries obligations the private sector rarely faces: universal accessibility, statutory process requirements, public accountability for every automated decision, and security postures measured against FedRAMP, StateRAMP, and CJIS. Ilmora's public-sector practice has delivered citizen-service platforms, case-management modernizations, and document-intelligence programs for federal agencies, state governments, and municipalities serving a combined 30 million+ residents.
We build in the open-standards, plain-language tradition of the best digital-service teams: human-centered research with actual constituents, accessibility to Section 508 and WCAG 2.2 AA verified with assistive technology, and incremental modernization that retires legacy risk without betting an agency's mission on a big-bang cutover. AI in our public-sector work is always accountable — explainable, appealable, and with humans deciding anything that affects a person's rights or benefits.
Measured outcomes
- reduction in permit processing time at a state agency
- 68%
- reduction in permit processing time at a state agency
- less manual data entry after intake document automation
- 74%
- less manual data entry after intake document automation
- call-center volume deflected by the constituent assistant
- 40%
- call-center volume deflected by the constituent assistant
- Section 508 / WCAG 2.2 AA conformance on delivered services
- 100%
- Section 508 / WCAG 2.2 AA conformance on delivered services
THE CHALLENGES
What's standing in the way
The problems we hear most often from government & public sector leaders — and the ones our engagements are scoped to solve.
Paper processes and case backlogs
Permit applications, benefits claims, and records requests move through email, PDFs, and manual data entry — creating months-long backlogs and frustrated constituents.
Legacy systems past end-of-life
Mission-critical mainframe and client-server systems are expensive to run, hard to staff, and block every policy change that needs a system change.
Compliance-heavy cloud adoption
FedRAMP, StateRAMP, CJIS, and IRS 1075 requirements make cloud and AI adoption slow without partners who have navigated the authorization process before.
Digital services that exclude people
Services that fail accessibility standards, assume broadband and English fluency, or require in-person steps exclude exactly the constituents who need them most.
OUR SOLUTION
From constraint to capability
We digitize services end to end: plain-language online applications with save-and-resume, document upload with AI-assisted extraction and validation, status tracking that eliminates 'where is my application' calls, and case-management workbenches that give staff queues, context, and audit trails. Constituent-facing AI assistants answer questions from agency knowledge bases with citations — and hand off to humans gracefully.
On the platform side, we deliver FedRAMP-aligned architectures on AWS GovCloud and Azure Government, incremental legacy modernization using the strangler pattern, and data platforms that let agencies report outcomes to legislatures and the public. Document intelligence is often the fastest win: AI extraction and classification across intake mailrooms and records archives routinely removes 60–80% of manual keying while keeping humans on every consequential decision.
Digital citizen services
Accessible, plain-language online applications, portals, and status tracking built with human-centered research.
Document intelligence
AI classification and extraction across intake, permitting, benefits, and records — with human review on consequential decisions.
Case management modernization
Configurable workflow platforms replacing paper and legacy case systems, with full audit trails.
FedRAMP-aligned cloud engineering
Landing zones, ATO acceleration, and continuous-compliance tooling on AWS GovCloud and Azure Government.
Legacy modernization
Strangler-pattern migration off mainframe and client-server estates with parallel-run verification.
Constituent AI assistants
Knowledge-grounded, citation-backed virtual assistants for high-volume inquiries in multiple languages, with human handoff.
TECHNOLOGY
The stack behind the solutions
Representative platforms and frameworks we deploy in this sector — always selected to fit your estate, not a vendor agenda.
Cloud & Security
- AWS GovCloud
- Azure Government
- Terraform / compliance-as-code
- NIST 800-53 controls
- Okta / Login.gov
- Splunk
AI / Document Intelligence
- Azure AI Document Intelligence
- AWS Textract
- Claude / Azure OpenAI (Gov)
- RAG pipelines
- Human-review workflows
- Model cards & audit logs
Platform
- Java / .NET / Node.js
- PostgreSQL
- Kubernetes
- React (USWDS-aligned)
- API gateways
- Kafka
HOW WE DELIVER
A process built for regulated reality
Five phases, each with a concrete artifact and a go/no-go decision — so you always know where the engagement stands.
- 01
Constituent & staff research
Study the service as experienced by residents and caseworkers; map the statutory requirements the system must honor.
- 02
Compliance architecture
Design to the required framework (FedRAMP, StateRAMP, CJIS) with your security office; plan the ATO path early.
- 03
Incremental delivery
Ship a working slice of the service in the first quarter — one permit type, one benefit program — and expand from evidence.
- 04
Accessibility & equity validation
Test with assistive technologies and diverse constituents; verify multilingual and low-bandwidth experiences.
- 05
Transition & operate
Hand over with documentation, training, and knowledge transfer — or operate under a managed-services arrangement.
USE CASES
Where clients start
Proven entry points with clear ROI — most engagements begin with one of these and expand from evidence.
Online permitting & licensing
End-to-end digital permit applications with AI document validation, payments, and inspector scheduling.
Benefits intake automation
Document extraction and eligibility pre-screening that clears backlogs while caseworkers retain every determination.
Records digitization & FOIA
AI classification, OCR, and redaction assistance across records archives, accelerating public-records responses.
311 / constituent assistant
A multilingual AI assistant answering common inquiries from agency knowledge with citations, deflecting call-center volume.
FAQS
Questions we hear from leaders
Direct answers to the questions that come up in the first conversation.
RELATED SERVICES
Services behind these solutions
Ready to move the numbers in government & public sector?
Bring us your hardest operational problem. In a 45-minute consultation, our practice leads will map the highest-ROI starting point and a realistic delivery plan.